Objectives
In this one or half-day workshop, participants will learn how to increase their effectiveness by organizing, writing and delivering emails that result in clear and productive communication with their recipients.

Participants Will Learn:

• What an effective email looks like: subject line, length, number of points



• How to keep the tone of emails businesslike and courteous



• How to write emails that elicit timely answers



• How to keep emails short, yet packed with information



• When it is best to use other channels: phone, face-to-face



• What emails never to write



• Five time-wasting habits and how to turn them around



• Email minefields and how to navigate them



• How to assess another person’s emails and suggest ways for improvement

Program Features

• A highly interactive, fast-paced environment



• Group and individual exercises



• Real email examples



• A workbook that aids participants in following each step of the workshop, including summaries of concepts and recommended reference materials

Preparation

• Participants bring the equivalent of three pages of emails they have written (can be a series of shorter emails as long as the total equals three pages). They can bring in attachments, if they choose, or examples longer than three pages.