 Writing That Gets Results
Emails That Get Results
Straight to the Point
Write to the Point for Business Analysts Resources
Objectives
In this one or half-day workshop, participants will learn how to increase their effectiveness by organizing, writing and delivering emails that result in clear and productive communication with their recipients.
Participants Will Learn:
- What an effective email looks like: subject line, length, number of points
- How to keep the tone of emails businesslike and courteous
- How to write emails that elicit timely answers
- How to keep emails short, yet packed with information
- When it is best to use other channels: phone, face-to-face
- What emails never to write
- Five time-wasting habits and how to turn them around
- Email minefields and how to navigate them
- How to assess another person’s emails and suggest ways for improvement
Program Features
- A highly interactive, fast-paced environment
- Group and individual exercises
- Real email examples
- A workbook that aids participants in following each step of the workshop, including summaries of concepts and recommended reference materials
Preparation
- Participants bring the equivalent of three
pages of emails they have written (can
be a series of shorter emails as long as
the total equals three pages). They can
bring in attachments, if they choose, or
examples longer than three pages.
|
