 Employee Communications and Newsletters
Reports and Case Studies
Presentations and Speeches
Web sites
Reports
“In late summer, the Kubaka Mine in Far East Russia hosted an
Open House, flying in 30 visitors to its site one degree south of the
Arctic Circle. Kubaka, 950 km (590 miles) from the nearest major
settlement, is the biggest gold mining operation in Russia, and the
largest private employer and taxpayer in this region . . . . “
Kubaba, Making a Difference in Far East Russia,
Kinross Gold Corp.
“Rena Postoff, the service manager of West Park Hospital’s Seniors
Mental Health Service, frequently asks her clients for a cup of tea
when she visits them in their homes. She asks, not because she is
thirsty or wants a break, but to be able to assess how clients
manage in a kitchen and what kind of food is in their cupboards
and refrigerators . . .”
Community Report, West Park Hospital
(distributed in The Toronto Star)
“In the last decade, the undisturbed sand dunes, forests, lagoons
and tidal marshes of Munroe’s Island have come perilously close to
turning into a trailer park and a campground . . .”
Habitat: Corporations In Conservation,
the Nature Conservancy of Canada
Case Studies
Client: Personal and Commercial Client Group
Action: Co-designed new processes for branch banking
Benefit: Productivity gains free up 956 FTE to meet sales targets
“Until 2002, at the end of every working day 16,000 Customer
Service Representatives (CSRs) across Bank of Montreal would
close their wickets, walk to an adding machine
and tally all their cheques for that day.
The process took between 15 and 30 minutes
each. Now they click a mouse button at their
individual computer workstations and the
cheque total comes up automatically in a
couple of seconds . . . “
Business Process Improvement:
Partnering for Success, Bank of Montreal
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